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Frequently asked questions
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!
Our customers' satisfaction is our number one priority.
We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.
Please note that customers will be responsible for shipping costs.
Any returns must be in the original packaging with proof of purchase.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Orders ship within 48 business hours.
U.S. delivery: 2–3 business days
Other regions: 7–15 business days (estimates only)
If your order hasn’t arrived within 14 days, please contact us for assistance.
Helpful information
We offer a full refund for unused, unopened items. For used items or missing packaging, a partial refund may apply. Return shipping is at the buyer’s expense. All returns must include original packaging and proof of purchase.
We aim to ship all orders within 48 business hours. U.S. deliveries usually arrive in 2–3 business days; international deliveries take approximately 7–15 business days. Shipping times may vary slightly due to local handling or customs. If your order hasn't arrived within 14 days, reach out to us—we’re here to help.